FAQs
At Octivate, we're dedicated to providing you with high-quality supplements and exceptional customer service. We understand that you may have questions about our products, ordering process, and policies. That's why we've compiled this comprehensive FAQs page to address common inquiries and help ensure your shopping experience with us is smooth and satisfying. If you can't find the answers you're looking for here, please don't hesitate to reach out to our friendly customer support team at support@mnniceethno.com. We're here to assist you every step of the way.
Frequently Asked Questions
How long will it take to receive my order?
We typically process and ship orders within 1-2 business days. Delivery times vary depending on your location and the shipping method selected. Standard shipping within the United States usually takes 3-7 business days.
What is your refund policy?
We offer a 15-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund within 15 days of the delivery date. Please review our Refund Policy for more details.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your delivery online.
Are your supplements safe to use?
Yes, all Octivate supplements are manufactured in facilities that adhere to strict quality control standards. Our products are tested for purity and safety to ensure they meet the highest quality standards.
Can I cancel or modify my order after it has been placed?
Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order details before completing your purchase.
Are your supplements suitable for vegetarians/vegans?
Some of our supplements may be suitable for vegetarians or vegans. Please refer to the product descriptions for specific dietary information.
How can I contact customer support?
You can reach our customer support team via email at support@mnniceethno.com. We strive to respond to all inquiries within 24-48 hours.
Do you offer discounts for bulk orders?
We may offer discounts for bulk orders on a case-by-case basis. Please contact our customer support team at support@mnniceethno.com for more information.
Can I return a product if it is damaged or defective?
Yes, if you receive a damaged or defective product, please contact us immediately. We will arrange for a return or exchange and ensure that you receive a replacement product promptly.